What is "Door Step Banking Services"? what are the benefits of Door Step Banking?

RBI, u/s 23of Banking Regulation Act 1949 allowed banks on 30th April, 2005 and later framed general parameters on 21st February, 2007 to be followed by banks while offering "doorstep banking" services to their customers.

Modalities of Delivery:

The services can be delivered by the banks either (a) through own employee (b) through the agents.

Delivery Process:

(i) Cash collected from the customer should be acknowledged by issuing a receipt on behalf of the bank and should be credited to the customer's account on the same day or next working day.

(ii)The customer should be informed of the date of credit by issuing a suitable advice.

(iii) Delivery of demand draft should be done by debit to the account on the basis of requisition in writing/cheque received and not against cash or instruments collected at the doostep.

(iv) Cash delivery services may be offered to the corporate clients/PSUs/departments of Central & State Governments against receipts of cheque only at the branch and not against telephonic request. No such facility, however, shall be made available to individual customers.

Other Conditions:

(i) The services should be offered at either the residence or office address.

(ii) The bank will be responsible for the acts of omission and commission of its 'agent'.

(iii) The "Scheme" should not be restricted to any particular client/customer or class of customers.

Redressal of Grievances:

(a) Banks should constitute an Grievance Redressal Machinery for redressing complaints.

(b) Customer will have an option to approach Banking Ombudsman for redressal of grievances.

On 9th September, 2020. Honorable Finance Minister Ms. Nirmala Sitharaman launched the "Door Step Banking" in Public Sector Bank . She launched the site www.psbds.in .

PSB Alliance is an umbrella setup of all Public Sector Banks, jointly offering important customer oriented services envisaged by Govt. of India under EASE of Banking reforms.

Door Step Banking is one such initiative taken by PSB Alliance through which customers can avail major Banking transaction services at their Door Step. It shall be implemented by Door Step Banking(DSB) agents in 100 major Centers across the Country for offering different financial as well as non financial services.

As part of the EASE Reforms, Doorstep Banking Services is envisaged to provide convenience of banking services to the customers at their door step through the universal touch points of Call Centre, Web Portal or Mobile App. Customers can also track their service request through these channels.

At present only non-financial services vis-a-vis pick up of negotiable instruments (cheque / demand draft / pay order, etc.), pick up new cheque book requisition slip, request for account statement, delivery of non-personalised cheque book, delivery of pre-paid instrument / gift card and others are available to customers. Financial services shall be made available from October 2020.

While doorstep banking was prescribed by Reserve Bank of India a few years ago, the public sector lenders had earlier come together to appoint a common service provider to handle this for all their customers.

Initially, the doorstep banking facility were decided to be available to senior citizens and the disabled, who found it difficult to visit branches.

Now, amid the pandemic, senior citizens aged 70 or more and differently-abled can avail doorstep banking all over India despite the lockdown, RBI notified earlier. According to guidelines from the central bank, banks should offer picking of cash and instruments and dropping of demand drafts.

Following Non Financial Services are being offered at present, under Door Step Banking:

PICK UP OF NEGOTIABLE INSTRUMENTS (CHEQUE/DRAFT/PAY ORDER ETC.

PICK UP NEW CHEQUE BOOK REQUISITION SLIP

PICK UP OF 15G/15H FORMS

PICK UP OF IT/ GST CHALLAN

PICK UP of STANDING INSTRUCTIONS REQUEST

DELIVERY OF ACCOUNT STATEMENT

DELIVERY OF NON-PERSONALISED CHEQUE BOOK DRAFT, PAY ORDER,

DELIVERY OF TERM DEPOSIT RECEIPT, ACKNOWLEDGEMENT ETC

DELIVERY OF TDS/FORM 16 CERTIFICATE ISSUANCE

DELIVERY OF PRE-PAID INSTRUMENT/GIFT CARD. Please visit the the site www.psbds.in for availing the services.